ABOUT US

Excellent operator and Did a great job,. I was very happy

Great place for storage and very secure area to put all your stuff you really don't want or need but too attached to let go of it like the hoarder you are U-haul rentals here are easy and fast.

We had a very easy transition into Ellensburg thanks to AAA Wildcat Storage. The units had filled up between times we'd checked the website, but after calling to let them know when we were looking to rent, they got us lined up and had the unit ready to go once we got to town. It made the move less stressful and the manager and her husband were both courteous.

The owners are extremely friendly, fast, and informative. I met with Karen and she was wonderful to work with. She helped me get set up with a unit right away, swept it up, and offered amazing customer service. I highly recommend! I was trying to get into another storage unit elsewhere, but the owners of the other one never responded. AAA Wildcat Storage is on top of communicating with customers (especially since I accidently left my debit card there). I was told right away and felt so grateful!

Excellent staff. Great facility to store college stuff in summer. Easy access for storing and retrieving. Highly recommend.

Just started. But very helpful over the phone and that’s why I went with them

Amazing service. Quick & easy. Clean facility. Suburb staff. Utter perfection. Need I say more?

Karen and Dennis are AMAZING! Highly recommend for any Uhaul or Storage needs!!

The people are very friendly and courteous. Only takes minutes to get a locker and rooms are clean. Highly recommend this business.

We got there Saturday by 11:30 she was so good she was busy and she still greet me with a smile and said hi I'll be with you as soon as I can she was worth waiting for I have no complaints

I rented a trailer to use for moving. The owners went above and beyond to help me get the trailer working with my truck. The trailer was not the issue, it was my truck and the wiring to the receiver. They helped me check fuses and troubleshoot the issue. I appreciated the help and don't know what i would have done without them.

Karen and her whole staff made my experience nothing but a breeze. The move in process was quick and prompt. I moved in during a time when Karen the manager was dealing with a very disrespectful customer who had come in stating she would "purposefully write a horrible review if she wouldn't refund her month's rent." The girl mentioned something about a lock that was complimentary by the staff, but there was something about a lock. Karen was so calm during this whole situation. I felt like a fly on the wall. She explained she couldn't do that since the gal had occupied the unit the whole month. This girl was with her boyfriend, and he started getting buck with Karen. They ended up walking out yelling and cussing. Karen was so well mannered during this whole thing. I haven't ever seen someone handle a situation so professionally and with dignity. Thank you, Karen and team, for showing such kindness and professionalism! You guys' rock and I look forward to doing continued business with AAA Wildcat Storage. Merry Christmas.

Willing to work with you

Lady was very nice and showed us the unit before we purchased. You have to do it all online which is a little annoying or not annoying personally preference. Clean, had a few spiders but they have a broom you can use to clean. Also come with a lock or be prepared to buy one there they cost around 10-15

Super friendly and helpful staff! One of the easiest and most convenient storage places I’ve ever used. Highly recommend

Great service overall. Customer service was amazing from the very beginning and all the way through! Karen and Dennis are super nice and welcoming, they are also willing to help with any questions or concerns. The storage unit felt very secured and safe for keeping my items and whenever I visited. Highly recommend!

Who needs top of the line storage when you have top of the line customer service. I just admire the personality of Karen and kat. Thanks for working with me. Keep smiling.. -shadow

Great customer service.

Customer service is great!!!!!

Excellent customer service!

The customer service here is amazing. I would recommend this place to my friends or anyone looking for a storage unit.

Awesome

Awesome

Karen is the best. I had an extremely bad call to my internet provider sooooo I was not to keen on talking to another customer service rep. Karen made me do a 180. I could hear her smile. I could hear how much she cared about her job. She is definitively an employee that really likes her job. She is worth more than her weight in gold. An employee like Karen needs to be treasured. An employee like Karen especially these days is very rare. Thank you Karen for your above & beyond service. Valerie.

Best place to go for Uhaul!

Great folks ready to help with your moving needs. Thanks, Karen and Cat. We sincerely appreciated all your help.

Good service very friendly

Great so far

Karen and Dennis were absolutely off the charts nice and helpful. Office is one of the most efficient, cleanest & organized U-Haul places I have ever visited! They were so eager to assist and had free coffee. They went way above the average U-Haul service. They exemplify the gold standard of customer service and that is not hyperbole or over statement. I was blown away. It came at the right time when I was exhausted from moving. I wish every U-Haul location was like this. Thank you!

All was good

Fantastic customer service, and the folks there could not be more friendly. I would recommend getting storage and Uhaul rentals to anybody, and I would recommend these folks over any other storage/rental place in town.

Rented a trailer from U-Haul in Seattle to drive to Missoula. Just west of Ellensburg, the hitch came loose or the pin broke and we had to make a very...

The staff were very friendly, professional, and courteous. Cat and Karen helped me to figure out how to do the processes that I was not familiar with, and in a very kind way. They went out of their way to help me out. If I am ever using storage in Ellensburg again, it will be with these guys. It is affordable with no comprimises on service.

Very friendly check in. Seems clean, well organized.

Very organized storage area. Was easy to move things from our trailer.

I owe the success of my entire recent move to the ladies at Wildcat Storage and U-Haul in Ellensburg. After a planned and contracted move did not materialize, they put together "plan B" for me, getting a truck, helpers and a storage pod which held everything. The tears I was shedding thinking that my lovely things would be "on the street" after my house sale closing, turned out to be tears of relief and happiness. Thank you so much. You are going to make life easier for many people in this area.

I would like to share my experience with AAA WILDCAT STORAGE. (CAN I JUST SAY, WOW!!!) for AAA WILDCAT STORAGE. I’m a mother of twins and they are attending Central Washington University in Ellensburg, WA. I was in a very tight spot with getting my twins home for the summer. We missed out on getting a storage unit for the twins to store their belongings in over the summer. This meant that we would have to pack up their apartment, and bring everything back home until school resumes in September. I made a call to AAA Wildcat Storage, and spoke to this sweet young lady named, Karen. There aren’t nearly enough stars on their review page for me to give this sweet lady. I live south of Seattle and needed to get boxes sent to my twins so they could pack up their apartment. I explained my situation to Karen, and asked if they had a delivery company I could use to deliver the boxes. Karen stated that she WOULD DELIVER THEM TO MY TWINS! I WAS ALMOST SPEECHLESS AND THANKING GOD AT THE SAME TIME! For the record, if companies had more employees like Karen, their businesses would prosper. This company is truly blessed to have a person like Karen. If I had words to describe Karen I would say she is: KIND HEARTED, THOUGHTFUL, AND HAS THE CUSTOMER’S BEST INTEREST AT HEART. THIS GESTURE BLEW MY MIND. KAREN WENT OUT HER WAY TO HELP ME AND MY TWINS. I’M SO HUMBLED BY THIS EXPERIENCE. KAREN IS A WOMAN OF INTEGRITY!!! OH, DID I MENTION HOW GRATEFUL I AM TO KAREN FOR WHAT SHE HAS DONE FOR ME AND MY FAMILY? A REQUEST TO THE OWER : GIVE THIS YOUNG LADY A PROMOTION, BECAUSE IT’S EMPLOYEES LIKE HER THAT KEEP CUSTOMERS COMING BACK!!! Lastly, BE KIND AND A BLESSING TO OTHERS AND THE BLESSINGS OF THE LORD WILL RUN YOU OVER/ OVER TAKE YOU!!! KAREN, I’M LOOKING FORWARD TO MEETING YOU IN SEPTEMBER!!! THANK YOU SO VERY MUCH!!! I WOULD EVEN SAY THIS : I KNOW I’M NOT THE ONLY PERSON THAT HAS EXPERIENCED THE WARMTH AND KINDNESS OF KAREN’S HEART. MAY GOD RICHLY BLESS YOU AND YOUR FAMILY, KAREN!!!

Really really great service! Storage unit (inside unit) is clean; the inside unit lighting is a huge plus, and Karen is really accommodating…plus, the on-site UHaul rental is great!

Great service!

NOTE: This is for the Uhaul part of the business. The staff is friendly and professional. They always have what I need whether that is supplies, or truck rentals. I highly recommend this place for moving trucks and if you need packing supplies.

WOW! What a change since the last time I came by AAA Wildcat. The last time I came to AAA was a year ago. Super friendly. Super clean grounds. Very attentive to detail. I originally called to inquire on a unit as well as a U-Haul rental for the day. The gal at the front when I showed up in person to actually look at the units, I think her name was Karen-she welcomed me with a friendly smile and answered all my questions. Such positive energy surrounding the grounds now. Don't listen to the negative reviews in the past. I'm pretty sure it's all new staff. The office looks way AMAZING-they have a beautiful accent wall which I now am currently doing in my house I loved it so much. I will be coming back, and I will be referring people here for both storage and U-Haul.

Always friendly and easy to work with. I love how well they communicate with customers, and the fact that they do regular checks around the property. I was an idiot and didn't lock my unit properly, and they called to let me know about it. Definitely recommend using them, fair prices as well. Good hours, especially since you can still come in even when the office is closed.

Welcoming, friendly service, clean facility, good value.

Great folks. Great price . Laid back and friendly. What more do I have to say.

I was looking for a storage unit to temporarily store my belongings. But from personal experience the previous management there was HORRIBLE. Karen, the new manager-got me into my unit with the upmost amazing customer service I have encountered. She is a rockstar!!! AAA had turned things around for the better-thank you Karen! I will be recommending them from now on.

These people are so helpful! Kenneth and Karen made signing up super fast and easy. We got to move our stuff in the same day, and they helped us get the best deals on moving supplies. I 100% reccomend them.

Easy rental online and extremely convenient finding my unit. The unit has an individual light which is awesome. Thanks!

Great storage decent prices

I had a truck break down during a military move and came here to get a U Haul truck. I found the gentleman working here to be extremely helpful and kind. He got me set up with everything and provided great customer service. The owner later came by while I was still here and she was very helpful as well. She took care of me and got me on my way without any issues!

Very friendly staff & nice clean units!

Wildcat storage is great. When I needed to rent storage space that was secure as well as climate controlled, they helped me every step of the way. Calie was super helpful, friendly and was able to answer all of my questions. All in all I found exactly what I needed there.

Very friendly staff, made our U-haul rental a breeze.

Friendly staff, available most of the time, clean grounds, and gate for security.

Fast service good choices

Would use again.

Clean grounds and secure. I'm here alot after the gate closes (normal business hours) and feel safe. Security gate seems very sufficient.